General & Privacy Terms and Conditions Eunice Frijde | Online Counseling

Version: 2026

Article 1. Definitions

In these general terms and conditions, the following definitions apply:

Eunice Frijde | Online Counseling: the sole proprietorship of Eunice Frijde, located at Calle Pontil 32 Torrox, Spain, registered under VAT number ESY7974766J.
Counsellor: Eunice Frijde Online Counseling.
Client: the natural person making use of the services of Eunice Frijde Online Counseling.
Agreement: the arrangement between Eunice Frijde Online Counseling and the client regarding counseling, psychosocial support, or related services.

Article 2 – Applicability

These general terms and conditions apply to:

Psychosocial support: All sessions, conversations, consultations, online appointments, or other agreed forms of support offered by the aforementioned counselor to the client.
Written communication: All quotations and all communication by letter, email, or any other electronic means of communication accessible to both parties.

Deviations from these terms and conditions are only valid if they have been agreed upon in writing. If any provision of these terms and conditions proves to be entirely or partially invalid or voidable, the remaining provisions will remain fully in force. In such a case, the parties will replace the invalid provision with a provision that aligns as closely as possible with its original purpose and intent.

Article 3. Nature of the Services

Eunice Frijde Online Counseling offers counseling and psychosocial support, both online and on-site.
The services are aimed at providing support, insight, personal development, and guidance regarding psychosocial issues.
The services of Eunice Frijde Online Counseling are not a substitute for medical care, psychiatric treatment, crisis care, or other specialized healthcare services.
If, in the judgment of Eunice Frijde Online Counseling, the request for help falls outside the expertise or scope of the services, Eunice Frijde Online Counseling may refuse a client, decide not to start the support, or terminate the support, whether or not accompanied by advice to seek other appropriate help.
Eunice Frijde Online Counseling has an obligation of means (best-efforts obligation) and not an obligation of result. Therefore, no guarantee can be given regarding a specific outcome.

Article 4. Conclusion of the Agreement

An agreement is established as soon as an appointment for a session has been made or as soon as the client explicitly agrees to the offer from Eunice Frijde Online Counseling.
Eunice Frijde Online Counseling may request additional information prior to the start of the process to ensure a careful assessment of the request for help.
Eunice Frijde Online Counseling is entitled to refuse a client if there is a reasonable ground to do so, for instance, in the case of an unsuitable request for help, safety risks, or insufficient possibility to provide responsible guidance.

Article 5. Client Information

The client shall provide, to the best of their knowledge, all information reasonably required for the careful execution of the agreement.
The client remains personally responsible for the accuracy and completeness of the provided information.
The client is personally responsible for choices, actions, and decisions made, whether or not resulting from the guidance.

Article 6. Appointments, Duration, and Execution

Sessions take place by appointment, online via Microsoft Teams, or in another agreed-upon manner.
The duration of a session is, in principle, as communicated in advance by Eunice Frijde Online Counseling.
Eunice Frijde Online Counseling will execute the services to the best of its insight, expertise, and diligence.
Eunice Frijde Online Counseling may reasonably adjust the planning, frequency, or form of guidance when necessary for a careful execution.

Article 7. Rates

The current rates of Eunice Frijde Online Counseling are made known in advance via the website, by email, during the intake, or in another clear manner.
Unless stated otherwise, rates are inclusive of VAT, exempt from VAT, or the VAT is reverse-charged, depending on the nature of the service and the applicable tax regulations.
Eunice Frijde Online Counseling is entitled to adjust rates. Modified rates do not apply retroactively to already confirmed sessions unless the parties agree otherwise in writing.
Any additional costs will only be charged if they have been clearly communicated in advance.

Article 8. Payment

Payment must be made prior to the start of the session and within 14 days of the invoice date, unless agreed otherwise in writing.
Eunice Frijde Online Counseling may require payment in advance.
If the client fails to pay on time, the client will first receive a payment reminder with a reasonable period to still settle the payment.
If payment is still not forthcoming after this reminder, Eunice Frijde Online Counseling is entitled to charge statutory interest and extrajudicial collection costs to the extent permitted by law.
In the event of non-payment, Eunice Frijde Online Counseling may suspend future sessions, unless the circumstances of the case dictate otherwise.

Article 9. Cancellation and Rescheduling

A session can be cancelled or rescheduled by the client free of charge up to 24 hours before the agreed time.
In the event of cancellation or rescheduling within 24 hours before the start of the session, Eunice Frijde Online Counseling may charge the full rate of the reserved session.
If the client fails to show up for an appointment without prior notice, Eunice Frijde Online Counseling may charge the full rate of the session.
If Eunice Frijde Online Counseling has to cancel a session, a new appointment will be made in consultation. If that is not possible, any amount already paid for the session in question will be refunded.
Eunice Frijde Online Counseling may deviate from this article under exceptional circumstances, such as demonstrable force majeure or special personal circumstances of the client.

Article 10. Termination of the Agreement

The client can terminate the guidance at any time.
Eunice Frijde Online Counseling can terminate the agreement if:
- a. the request for help no longer fits within the services of Eunice Frijde Online Counseling;
- b. the client repeatedly fails to fulfill appointments;
- c. there is an instance of transgressive behavior, threats, unsafety, or a serious disruption of the working relationship;
- d. continuation of the guidance cannot reasonably be required of Eunice Frijde Online Counseling.
Outstanding payment obligations and work already performed remain due even after termination.

Article 11. Confidentiality

Eunice Frijde Online Counseling treats everything the client shares within the context of the guidance as confidential.
Eunice Frijde Online Counseling will not provide any substantive information to third parties without the client’s consent, unless:
- a. this is required by law;
- b. this is necessary to protect the client or others;
- c. there is a compelling conflict of duties.
If consultation with third parties is desirable, this will in principle only occur with the knowledge and consent of the client, unless a statutory exception applies.

Article 12. File Maintenance (Dossiervorming)

Eunice Frijde Online Counseling may create a file to the extent necessary for the careful execution of the guidance and to comply with legal obligations.
The file may include contact details, intake data, counseling notes, correspondence, invoice details, and other information relevant to the guidance.
Eunice Frijde Online Counseling ensures appropriate security for personal data and handles information of a personal and sensitive nature with care.
Files are kept no longer than necessary for the purpose for which they were recorded, unless a statutory retention obligation or a legitimate interest requires a longer retention period.
More information about the processing of personal data can be found in the privacy statement of Eunice Frijde Online Counseling.

Article 13. Privacy and Personal Data

Eunice Frijde Online Counseling processes personal data in accordance with applicable privacy legislation.
Eunice Frijde Online Counseling provides clear information to the client via a privacy statement regarding which personal data are processed, for what purposes, on which legal grounds, with whom data are shared, how long data are kept, and what rights the client has.
If Eunice Frijde Online Counseling uses external service providers who process personal data on behalf of Eunice Frijde Online Counseling, appropriate agreements regarding the processing and security of personal data will be made where necessary.

Article 14. Online Services via Google Meet or Vivo Meetings

Online sessions take place in principle via Google Meet or Vivo Meetings, unless agreed otherwise in writing.
The client is responsible for ensuring a well-functioning internet connection, a suitable device, and a quiet, as private as possible environment to participate in the session.
Eunice Frijde Online Counseling makes every effort to ensure that online conversations take place carefully and confidentially.
Eunice Frijde Online Counseling is not liable for disruptions, interruptions, or security issues that lie outside the reasonable sphere of influence of Eunice Frijde Online Counseling, including disruptions in Microsoft Teams, internet connections, or the client’s equipment.
If an online session cannot take place or cannot take place fully due to technical problems, the parties will reasonably look for an appropriate solution, such as continuing at another time.

Article 15. Website and Digital Communication

A separate privacy and cookie policy may apply to the use of Eunice Frijde Online Counseling’s website.
Eunice Frijde Online Counseling is not liable for damage resulting from disruptions in website functionality, email traffic, or digital systems, unless there is intent or willful recklessness on the part of Eunice Frijde Online Counseling.

Article 16. Liability

Eunice Frijde Online Counseling is only liable for direct damage that is the direct result of an attributable shortcoming, to the extent that such liability is not legally excluded.
Any liability of Eunice Frijde Online Counseling is limited to the amount paid out in the relevant case by a liability insurance policy, increased by the deductible amount that applies to Eunice Frijde Online Counseling according to the policy.
If, for whatever reason, no payout takes place under the insurance, the liability is limited to a maximum of the amount the client paid for the session or part of the track in question.
Eunice Frijde Online Counseling is not liable for indirect damage, consequential damage, lost income, or damage resulting from incorrect or incomplete information provided by the client.
The limitations in this article do not apply to the extent that the damage is the result of intent or willful recklessness by Eunice Frijde Online Counseling, or to the extent that statutory rules prohibit such limitations.

Article 17. Complaints

If the client is dissatisfied with the services, the client is requested to first discuss this as soon as possible with Eunice Frijde Online Counseling.
If the parties cannot resolve the matter together, the client can make use of an applicable complaints procedure or dispute resolution scheme, provided Eunice Frijde Online Counseling is affiliated with it.
Eunice Frijde Online Counseling will provide information upon request regarding the applicable complaints procedure or any affiliation with a professional association or complaints body.

Article 18. Right of Withdrawal for Online Agreements with Consumers

If the agreement is concluded at a distance with a client, the client may in principle be entitled to a statutory cooling-off period of 14 days, unless a statutory exception applies.
If the client requests that the service provision begins within the cooling-off period, Eunice Frijde Online Counseling may ask the client to explicitly agree to the immediate commencement of the service and to acknowledge that the right of withdrawal may lapse completely or partially once the service has been fully performed or for the part already performed.
If there is no distance agreement or if a statutory exception applies, this article does not apply.

Article 19. Applicable Law and Competent Court

All agreements and legal relationships with Eunice Frijde Online Counseling are exclusively governed by Spanish law.
Disputes will be submitted to the competent court in Spain, unless mandatory law prescribes otherwise.

Article 20. Contact Details

Eunice Frijde Online Counseling
Eunice Frijde
Calle Pontil 32, 29770 Torrox
Phone: +31645548119
Email: glimlach@eunicefrijde.nl
VAT: ESY7974766J

Privacy Statement Eunice Frijde Online Counseling

Version: 2026

Eunice Frijde Online Counseling, located at Calle Pontil 32 Torrox, is responsible for the processing of personal data as set out in this privacy statement.

Who is responsible for the processing of personal data?

Eunice Frijde Online Counseling is the data controller for the processing of personal data within the context of the practice, the website, contact requests, appointment scheduling, and counseling.

To whom does this privacy statement apply?

This privacy statement applies to:

visitors to the website of Eunice Frijde Online Counseling
people who get in touch via email, telephone, or a form
people who request or schedule an appointment
clients of Eunice Frijde Online Counseling
other persons whose personal data Eunice Frijde Online Counseling processes in the context of its services

Which personal data does Eunice Frijde Online Counseling process?

Depending on your contact with the practice, Eunice Frijde Online Counseling may process the following personal data:

Contact details: First and last name, address details, phone number, email address.
Appointment details: Date and time of appointments, details you enter when scheduling an appointment, correspondence regarding appointments, data required to enable an online session via Google Meet or Vivo Meetings.
Counseling data: Intake data, request for help, support/guidance notes, progress data, other personal data you provide yourself during the process.
Special categories of personal data: In the context of counseling, data regarding health, well-being, or psychosocial circumstances may also be processed. These are special categories of personal data within the meaning of the GDPR (AVG) and must be handled with extra care.
Financial and administrative data: Invoice details, payment details, data necessary for administration.
Website and technical data: IP address, data about website usage, cookie data, security data via reCAPTCHA, statistical data via Google Analytics.

For what purposes does Eunice Frijde Online Counseling process personal data?

Eunice Frijde Online Counseling processes personal data for the following purposes:

to contact you
to answer questions or requests
to schedule and manage appointments
to enable online sessions
to carefully execute counseling
to keep a client file
to prepare invoices and process payments
to comply with legal obligations
to ensure the website functions properly and is secure
to gain insight into website usage via Google Analytics
to protect forms and website usage against spam and abuse via Google reCAPTCHA

On what legal bases does Eunice Frijde Online Counseling process personal data?

Eunice Frijde Online Counseling processes personal data based on one or more of the following legal grounds:

Execution of an agreement: For scheduling appointments, conducting conversations, performing counseling, and handling payments.
Legal obligation: To the extent that personal data must be processed to comply with statutory obligations, such as tax and administrative obligations.
Legitimate interest: For careful business operations, such as calendar management, file creation, website security, communication, protection against spam and abuse, and website improvement.
Consent: For processing operations where consent is legally required, such as certain cookies or sharing information with third parties when your consent is needed. Consent must be free, specific, informed, and unambiguous, and it must be easy to withdraw.

With whom does Eunice Frijde Online Counseling share personal data?

Eunice Frijde Online Counseling only shares personal data with third parties if this is necessary for the execution of the services, for business operations, or if required by law. This may involve:

software for online conversations
Tidycal, for scheduling appointments
Google, for Google Analytics
hosting and website providers
email service providers
accountant or administrative software, to the extent necessary
payment or billing service providers, if used
supervisory authorities or other bodies, if legally required

If an external party processes personal data on behalf of Eunice Frijde Online Counseling, appropriate agreements will be made where necessary, such as a data processing agreement.

Google Meet or Vivo Meetings

For online conversations, Eunice Frijde Online Counseling uses Google Meet or Vivo Meetings. In doing so, personal data required to technically enable the session may be processed, such as your name, email address, metadata about the appointment, and technical connection data. Eunice Frijde Online Counseling does not make recordings of sessions. Google Meet or Vivo Meetings are exclusively used to facilitate online conversations. Eunice Frijde Online Counseling strives to configure this in the most privacy-friendly way possible.

Tidycal

For scheduling appointments, Eunice Frijde Online Counseling uses Tidycal. When you schedule an appointment via Calendly, personal data such as your name, email address, availability, and any additional information you fill in yourself may be processed. Tidycal indicates that it may also process personal data outside the EEA and uses mechanisms such as the EU-U.S. Data Privacy Framework and Standard Contractual Clauses for this purpose. Transfer outside the EEA is only permitted if there is a valid GDPR basis or appropriate safeguard for it.

Google Analytics

Eunice Frijde Online Counseling uses Google Analytics to gain insight into website usage and to improve the website. Google states for GA4 that IP masking is available and that IP addresses are not logged or stored for EU users; however, this does not alter the fact that the use of Analytics must still be configured carefully under privacy law. To the extent that Google Analytics places tracking cookies or similar techniques that are not strictly necessary, Eunice Frijde Online Counseling requests prior consent via the cookie banner.

YOAST

Eunice Frijde Online Counseling uses Yoast as an SEO plugin within WordPress to manage metadata, indexing settings, and technical SEO settings of the website. Yoast is in principle a website plugin for search engine optimization. Whether Yoast itself processes cookies or personal data on your website depends on the specific configuration and features used. Therefore, Yoast is mentioned in this statement as part of the website design, but not as an independent tracking service unless the actual configuration shows that the plugin processes personal data or cookies. Yoast’s privacy information mentions that cookies may be used on its own websites.

Transfer outside the EEA

It may happen that personal data are processed outside the European Economic Area via the software services used, for example, with international providers such as Google or Tidycal. Personal data may only be transferred outside the EEA if an adequate level of protection exists or other valid safeguards have been put in place, such as an adequacy decision or standard contractual clauses.

How long does Eunice Frijde Online Counseling keep personal data?

Eunice Frijde Online Counseling does not keep personal data longer than necessary for the purpose for which they were collected, unless a statutory retention obligation or a legitimate interest requires a longer retention period. Eunice Frijde Online Counseling applies the following starting principles in any case:

contact requests and general correspondence: no longer than necessary for handling and follow-up
administrative and invoice details: as long as legally required for tax administration
client files and counseling data: 20 years. This retention period aligns with the standard legal rule under Spanish regulations for medical records.

How does Eunice Frijde Online Counseling secure personal data?

Eunice Frijde Online Counseling takes appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, unwanted disclosure, and unauthorized alteration. This includes:

secured devices and accounts
strong passwords
extra account security where possible
restricting access to personal data
careful use of Microsoft Teams, Calendly, and other digital services
up-to-date website and plugin updates

Cookies

The website of Eunice Frijde Online Counseling may use cookies or similar techniques. The following rules apply:

functional cookies may be placed without prior consent
for tracking cookies and other non-essential cookies, prior consent is in principle required
consent must be free, specific, informed, and unambiguous
withdrawing consent must be just as easy as giving it

If you do not grant consent for non-essential cookies via the cookie banner, those cookies will not be placed, or will be avoided as much as possible.

What privacy rights do you have?

Under the GDPR, you have various rights. You can request Eunice Frijde Online Counseling for:

access to your personal data
correction of incorrect personal data
deletion of personal data
restriction of processing
objection to a processing operation
data portability, to the extent that this right applies
withdrawal of previously given consent

You can get in touch via glimlach@eunicefrijde.nl for this purpose. Organizations must in principle respond to a privacy request within one month.

Complaints

If you have questions or complaints about the way Eunice Frijde Online Counseling handles your personal data, you can get in touch via glimlach@eunicefrijde.nl. In addition, you have the right to file a complaint with the Data Protection Authority (Autoriteit Persoonsgegevens / Agencia Española de Protección de Datos).

Changes

Eunice Frijde Online Counseling may change this privacy statement if necessary, for instance, in the event of changes in legislation, services, or systems used. The most current version can always be found on the website.

Contact

Eunice Frijde
Calle Pontil 32, 29770 Torrox
glimlach@eunicefrijde.nl